Last updated: TO CONFIRM: Effective date
Overview
This policy explains how TINYCORE TRADING PTE. LTD. handles returns, exchanges and refunds for purchases made on this website.
Nothing in this policy affects your statutory rights under Singapore law, including the Consumer Protection (Fair Trading) Act.
Return eligibility
TO CONFIRM: Confirm whether change-of-mind returns are accepted and, if so, the return period in days
TO CONFIRM: Confirm condition requirements, e.g. unused, in original packaging, with all accessories
- TO CONFIRM: List any non-returnable items, e.g. hygiene products, clearance items, assembled furniture
Faulty or damaged items
If an item arrives faulty or damaged, please contact us with your order number, a description of the issue and photos so we can assess it and arrange a suitable remedy.
TO CONFIRM: Confirm reporting window and available remedies, e.g. repair, replacement or refund
How to request a return
Email TINYCORETRADING@OUTLOOK.COM with your order number and the reason for your request. Our team will reply with next steps.
TO CONFIRM: Confirm who pays return shipping and how items are collected or dropped off
Refunds
Approved refunds are made to the original payment method.
TO CONFIRM: Confirm refund processing time once a return is received and inspected